Return Policy

EXECUTIVE TREATS // REFUND & CANCELLATION POLICY

1. Freshness & Perishable Goods Policy

Due to the artisanal, fresh-baked nature of our products, all sales are final. To maintain the highest health and safety standards across Nassau, we cannot accept physical returns or exchanges of any food items once they have been delivered or have left our care.

2. Order Modifications & Delivery Rescheduling

We understand that corporate schedules change. Because our ingredients are sourced and small-batch production is planned well in advance:

  • Weekly Subscriptions: Any requests to pause your upcoming week's delivery, update your delivery address, or skip a cycle must be submitted at least 72 hours prior to Monday morning (by Friday at 8:00 AM).

  • Late Requests: Changes requested less than 72 hours before delivery cannot be accommodated, as your custom batch will already be in active production.

3. Failed Delivery Attempts & The Delivery Window

Our complimentary delivery service is a premium convenience designed to kickstart your work week seamlessly.

  • Our Delivery Window: All subscription boxes are delivered on Mondays between 8:00 AM and 11:00 AM.

  • Work Drop-Offs: To make your morning entirely effortless, workplace and corporate office drop-offs are fully available and highly encouraged. Please ensure you provide the exact office suite, company name, or front desk/reception delivery instructions at checkout.

  • Subscriber Responsibility: It is the subscriber’s responsibility to ensure that someone is available at the provided corporate or residential address to receive the box during the 8:00 AM – 11:00 AM window, or that building security/reception is authorized to accept it.

  • Failed Deliveries: If a delivery fails because access to the building is blocked, the recipient is unreachable, or the address provided was incorrect, the box will be returned to our kitchen to preserve freshness. Due to the perishable nature of the items, refunds will not be issued for failed delivery attempts.

4. Damaged or Unsatisfactory Orders

Your satisfaction is our absolute priority. In the rare event that your subscription box arrives damaged during transit, or if there is a verified error with your order:

  • Please contact our executive team within 4 hours of delivery via email at support@executivetreat242@gmail.com.

  • Please include your subscription name, order number, and a clear photo of the issue.

  • Verified issues will be resolved immediately via a complimentary replacement item in your next cycle, a partial subscription credit, or a refund at the discretion of management.

5. Subscription Cancellations

You are in complete control of your subscription. You may cancel your recurring payment link via your user portal at any time. Cancellations will apply to the next upcoming billing cycle.